We take the security and privacy of our customers seriously and this policy sets out
how we handle information about you and your rights in respect of that information.
What information do we hold and how do we obtain it? Generally we receive information
directly from you when you place an order with us to buy our goods. Such information
includes your name, address, e-mail address, telephone number and credit card details.
For what purposes do we use your information? We use your information for a number
of purposes including: to perform our contractual obligations to you and to ensure
that goods are supplied to you as efficiently as possible. We, or reputable third parties
acting on our behalf, may use your information:
TO IDENTIFY AND MAINTAIN RECORDS OF YOUR PURCHASES WITH US
To ensure that the goods and services we offer to you are appropriate for your needs.
To respond to any query you may raise with us about our goods. To update
our systems for providing you with an enhanced service. For our customers' protection,
we always check a certain percentage of our orders at random to confirm the details
of the order match those of the cardholder on file. For this reason, we may ask you
for some additional information. This would be a copy of the front and back of the card
used to make the purchase, or a copy of a photo ID such as a valid driver’s license
or passport. We will also require some proof of address along with the copy
of the photo ID.
We will also use information about you for purposes upon which the provision
of our goods and services are not necessarily dependent. We may:
Disclose information about you to third party agencies for credit checking purposes
(which information may be shared with other organizations for the same purpose).
Use information about you to inform you (by post, e-mail or telephone) about other
services we offer or which are offered by other companies within our group or any
of the other companies with which we work. Use information about your account
with us for our internal customer service monitoring and training purposes.
Please note that disclosures we may make may take place via electronic means
and may involve the transfer of personal data relating to you to countries outside
the European economic area which countries do not have in place adequate rules
relating to data protection and privacy of personal data.
SALE OF OUR BUSINESS
You acknowledge that data you provide to us may be transferred to any person,
firm or company to whom we sell the whole or a substantial part of our business
or to whom we transfer any of our rights or obligations under a contract with you.
TAKING CARE OF YOUR DATA
We will endeavor to keep any information which we hold about you up to date
and accurate. To help us to do this, please keep us informed if any of your details
change. We will endeavor to protect your data against unauthorized or unlawful use.
If you wish to unsubscribe from our communications, please contact us.